Holiday Inn

Job Description

The Front Desk Clerk will be responsible for providing exceptional customer service to guests, checking them in and out of the hotel, answering phone calls and emails, and assisting with any guest requests or concerns. The ideal candidate will have excellent communication skills, be able to multitask in a fast-paced environment, and have a friendly and welcoming demeanor.

Responsibilities

Greet guests as they arrive and check them in using the hotel's reservation system
Answer phone calls and emails in a timely and professional manner
Assist guests with any questions or concerns they may have during their stay
Process payments and maintain accurate records of transactions
Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained
Maintain a clean and organized front desk area

Requirements

1 Year previous experience in customer service or hospitality preferred
Excellent communication and interpersonal skills (CLB 9)
College Diploma or Higher
Physical Stamina (ability to stand for extended periods of time)
Ability to multitask and work in a fast-paced environment
Proficiency in Microsoft Office and reservation systems
Ability to work a flexible schedule, including weekends and holidays

Perks & Benefits

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